All staff believe that every person is an
individual and as such is unique. They
are part of a network of friends, family
and acquaintances, and hold many
different roles within this network.
Regard and consideration for these
roles must be shown when planning
care for the person.

Each individual has the right to a key
worker who will form a close
relationship with the resident as they
plan the care to be delivered and also
the right to involve family or friends in
their care if they wish.

The individual has the right to decide
who may have access to their personal
details and the absolute right to expect
those people to treat this information
as confidential.

All staff understand that every resident
must have the opportunity to make
choices, and, therefore, must be given
all the information necessary to enable
decision making. Such information must
be made available in a format which is
easily understood by the individuals.

All staff acknowledge that residents have
the right to expect a high standard of
care, delivered by safe, competent team
members.

All staff accept that, in achieving the aim
of enabling residents to lead as full a life
as possible, there may be some
element of risk involved for the resident.